Is the smartwatch unlocked? Can I use my own SIM and carrier?

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While our smartwatches are universally unlocked to work with GSM carriers worldwide, we recommend using the included TickTalk Wireless SIM card. We have tested and crafted our cellular service to be able to work best with our devices, whereas we cannot guarantee a SIM directly from a carrier will be on the correct cellular plan, work with our device, or be able to assist you with any troubleshooting. Our plans also are more affordable, starting at $9.99 per month, whereas adding a line to your Family Plan directly with your carrier is typically between $45-$65 per month.*Does not include mandatory regulatory taxes or fees I'm using my own cellular provider and SIM, but my watch isn't working Please make sure your monthly plan is a regular cell phone plan with talk, text, and data. Wearable, digits, tracking, or tablet plans
Here at TickTalk our main goal is to be able to provide a reliable and secure method for parents to know how their child is doing at any time throughout the day. We have our customer support team standing by to assist you with any tech support issues you may have. We continually research and include the latest state-of-the-art technology available to ensure our products are top of the line. The TickTalk 3.0 also receives over-the-air APP and firmware updates that add new features and enhance existing functions, ensuring that your child’s smart phone watch always has the latest technology.